Client Case Study

TNT

In January 2005 TNT initiated, under the ASPIRE programme, an investigation into their current strategic planning capabilities with a view to developing a framework for the UK & Ireland business. The scope of the programme covered the TNT Express business operations.

Feedback from interviews with key stakeholders in relation to strategy formulation were:

- They had no real process for strategy development
- Most of the knowledge was held in managers' heads
- Still a relatively short term focus geared around budget delivery
- The right information was not readily available for decision making
- Data and information is not easily shared around the business
- Current systems for analysis and reporting were not scalable or efficient

The following video explains the TNT journey to deliver their objectives of achieving alignment between their strategy, operations and performance management process across the business.

About TNT:  Through its two divisions, Express and Mail, TNT is in the business of transferring goods and documents around the world. With its activities, TNT is part of the global transportation and distribution industry; a vast industry whose market size is estimated to be over US dollars (US$) 3,500 billion (as at 31 December 2007 approximately EUR2,400 billion). TNT serves more than 200 countries and employs around 161,500 people. Over 2007, TNT reported  EUR11 billion in revenues and an operating income of €1,192 million.